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Showing books 1 to 10 of 18
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Living Service - How to Deliver the Service of the Future Today (Financial Times Series)
Author: Marc Silvester more info »
Publisher: Financial Times/ Prentice Hall
Published: May 2008
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Chocolates on the Pillow Aren't Enough - Reinventing the Customer Experience
Author: Jonathan M. Tisch more info »
Publisher: John Wiley & Sons
Published: March 2007
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The Competencies Pocketbook
Author: Roger Mills more info »
Publisher: Management Pocketbooks
Published: June 2004
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The Firm of the Future - A Guide for Accountants, Lawyers, and Other Professional Services
Author: Paul Dunn more info »
Publisher: John Wiley & Sons
Published: May 2003
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Managing the Professional Service Firm
Author: David H. Maister more info »
Publisher: Free Press
Published: January 2003
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The Customer Service Pocketbook
Author: Tony Newby more info »
Publisher: Management Pocketbooks
Published: March 2002
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Doing the Business - Boost Your Company's Fortunes
Author: David Hall more info »
Publisher: Virgin Books
Published: January 2002
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The C.R.M. Pocketbook
Author: David Alexander more info »
Publisher: Management Pocketbooks
Published: October 2001
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Practice What You Preach! What Managers Must Do to Create a High-achievement Culture
Author: David H. Maister more info »
Publisher: Free Press
Published: July 2001
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The Professional Service Firm - The Managers Guide to Maximising Profit and Value
Author: Mark C. Scott more info »
Publisher: John Wiley & Sons
Published: December 2000
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