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Showing books 1 to 10 of 30


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Living Service - How to Deliver the Service of the Future Today (Financial Times Series)
Author: Marc Silvester more info »
Publisher: Financial Times/ Prentice Hall
Published: May 2008
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The Momentum Effect - How to Ignite Exceptional Growth (Financial Times Series)
Author: Jean Claude Larreche more info »
Publisher: Wharton School Publishing
Published: May 2008
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Relationship Marketing - Exploring Relational Strategies in Marketing
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Publisher: Financial Times/ Prentice Hall
Published: April 2008
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50 Management Ideas You Really Need to Know
Author: Edward Russell-Walling more info »
Publisher: Quercus Publishing Plc
Published: April 2008
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Customer Satisfaction - The Customer Experience Through the Customer's Eyes
Author: Nigel Hill more info »
Publisher: Cogent Publishing
Published: August 2007
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Chocolates on the Pillow Aren't Enough - Reinventing the Customer Experience
Author: Jonathan M. Tisch more info »
Publisher: John Wiley & Sons
Published: March 2007
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Marketing and Selling Professional Services - Practical Approaches to Practice Development
Author: Patrick Forsyth more info »
Publisher: Kogan Page Ltd
Published: November 2003
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Sold! How to Make it Easy for People to Buy from You
Author: Steve Martin more info »
Publisher: Prentice Hall
Published: July 2003
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